Cancellation & Refund Policy

Digital Products & Services

Most products delivered through this website are digital products, licenses, downloads, installation services or development services. Because digital access can be provided instantly, refund eligibility depends on the product type, delivery status and technical verification.

Cancellation Rules

• An order can usually be cancelled before download access, license activation, project work or service delivery has started.
• Custom development, website setup, support, maintenance and service work cannot usually be cancelled after the team starts work or after resources are allocated.
• Subscription renewals or recurring services should be cancelled before the next billing cycle to avoid renewal charges.

Refund Eligibility

• A duplicate payment or accidental double charge is eligible for review and correction.
• A failed payment where the amount was deducted but the order was not created is eligible for verification and refund or order activation.
• A product that cannot be delivered, downloaded or activated due to a verified issue on our side may be eligible for refund or replacement.
• Technical issues must be reported with clear details so our support team can investigate and attempt a fix first.

Non-Refundable Cases

• Change of mind after purchase, download, license delivery or account access.
• Incorrect purchase where the product description, requirements and compatibility details were available before purchase.
• Issues caused by third-party hosting, server configuration, unsupported themes, unsupported plugins or custom code conflicts outside our control.
• Completed custom work, installation work, consultation, maintenance, support hours or project milestones already delivered.

How To Request A Refund

• Send your order number, registered email, product name and issue details to our support email.
• Include screenshots, error messages, website URL and temporary access details when required for technical verification.
• Approved refunds are processed to the original payment method where possible. Bank/payment gateway timelines may vary.

Contact

For questions about this policy, contact our support team using the details below.